Leadership & Management

Focused solutions for who you are and what you do.

Managers and supervisors require skills that enable them to sharpen their abilities and respond to a variety of situations.  CBPD has the resources to provide top-quality training for new or recently-promoted and front-line supervisors as well as executive leadership, assisting them in becoming highly-trained, flexible employees that will strengthen businesses to compete in a global economy. 

The courses below are only part of what CBPD has to offer.  These courses are open-enrollment and open to everyone.  Registration is required.  Please email Karen Harmon or call (479) 788-7742 to register.  Fees can be billed to your company if authorized.
 

Introduction to Supervision Series

Communicating Effectively:
Behavior Styles

Learn to identify your personal communication strengths and weaknesses to enable you to lead more effectively.  This workshop discussion includes elements of oral, nonverbal, and written

communication in today's technology-laden work environment.

CRN

Date

Day

Time

Location

Instructor

Cost

2070

Closed Fri. 9 a.m.-noon FL 110 Gordon $69

Please contact Dr. Kimberley Gordon for information on the content of this workshop. 
 

Performance Management:
Getting Results

Learn how to motivate others as well as how to use consequences to produce needed results.  Discussion includes introductions to coaching and counseling. 

CRN

Date

Day

Time

Location

Instructor

Cost

2071

Closed Fri. 9 a.m.-noon FL 110 Gordon $69

Please contact Dr. Kimberley Gordon for information on the content of this workshop.   
 

Coaching:
To Coach or Discipline, Does it Matter?

Have you ever been told what you are doing wrong and how to correct it?  This misnomer is not coaching!  Coaching is intended to grow a person's problem-solving skills and to enhance the authority figure's role as a partner for success.  Learn the five-step coaching method to create loyalty-building coaching meetings regardless of the purpose for the meetings.  

CRN

Date

Day

Time

Location

Instructor

Cost

2072

Closed Fri. 9 a.m.-noon FL 110 Gordon $69

Please contact Dr. Kimberley Gordon for information on the content of this workshop.
 

Workplace Compliance:
Limiting Risk with Legal and Purposeful Behaviors

Learn why certain management behaviors are or are not acceptable.  This workshop will highlight some of the key regulations that impact why the HR department expects particular behaviors from supervisors and the best way to comply with those requests.  

CRN

Date

Day

Time

Location

Instructor

Cost

2073

Closed Fri. 9 a.m.-noon FL 110 Gordon $69

Please contact Dr. Kimberley Gordon for information on the content of this workshop.

Leadership Greatness Series

Greatness Through Trust

Followers are attracted to great leaders for a number of reasons: honesty, integrity, ethics, respect.  This workshop will introduce participants to a new paradigm for self-reflection and provide tools for leaders to better model the way for followers.  

CRN

Date

Day

Time

Location

Instructor

Cost

6029

Closed

Mon.

1-5 p.m.

BII 113

Gordon

$69

Please contact Dr. Kimberley Gordon for information on the content of this workshop.
 

Greatness Through Strategic Thinking

A leader's success comes from the contributions of the followers.  Identifying performance expectations and measuring progress is essential to the organization's success.  This 3-hour workshop will show you the way to move your team forward.  

CRN

Date

Day

Time

Location

Instructor

Cost

6030

Closed

Mon.

1-5 p.m.

BII 113

Gordon

$69

Please contact Dr. Kimberley Gordon for information on the content of this workshop.
 

Greatness Through Performance

Leaders who've mastered trust and strategic thinking must guide employees through the maze of challenges the workplace presents.  Developing employees is critical to the success of the employee, the leader and the organization.  Learn how to engage employees so that the potential of all three is realized. 

CRN

Date

Day

Time

Location

Instructor

Cost

6031

Closed Mon. 1-5 p.m. BII 113 Gordon $69

 Please contact Dr. Kimberley Gordon for information on the content of this workshop.
 

Individual Workshops

Adapting Your Style

As most experienced leaders know, people come in all shapes and sizes, and what works for one employee (in terms of communicating, motivating, giving feedback, etc.) doesn't have the same results with another employee.  Understanding and speaking to different styles will make you a more effective leader.  In this 4-hour workshop, participants will learn to:  identify the qualities of an effective leader, make the mental shift from individual productivity to influencing others, recognize style differences in others and cater to their preferences, build rapport using verbal and nonverbal messages, conduct constructive one-on-ones, give positive and negative feedback to different styles, and develop individual motivation approaches for employees.

CRN

Date

Day

Time

Location

Instructor

Cost

5013

Closed Fri. 8 a.m.-noon FL 110 Voelkel $69

Please contact Dr. Micki Voelkel for information on the content of this workshop.
 

Balancing Priorities

It's all about doing more with less. Employees in today's organizations are under immense pressure to work faster and smarter, yet the deadlines are tighter, the resources are lacking, and the work is more complex.  Equip them with the know-how and skills to effectively manage the workload.  Participants in this 4-hour workshop will learn to:  understand why it is important to manage priorities, describe obstacles to managing priorities, prioritize tasks and responsibilities, employ strategies for making the best use of their time, and describe ways to use technology to stay on track. 

CRN

Date

Day

Time

Location

Instructor

Cost

5014

Closed Fri. 8 a.m.-noon FL 110 Voelkel $69

Please contact Dr. Kimberley Gordon for information on the content of this workshop.
 

Business Etiquette

Participants in this 4-hour workshop with learn the basics of business etiquette to give them an extra edge in socially difficult moments in business and in their personal life.Topics covered will include email and telephone etiquette, the handshake, business card etiquette, the skill of making small talk, remembering names, business dining, dressing for success, and more.

CRN

Date

Day

Time

Location

Instructor

Cost

6026

Apr. 21 Fri. 8 a.m.-noon FL 110 Voelkel $69

 

Please contact Dr. Micki Voelkel for more information.

 

Coaching & Mentoring

This is a 4-hour workshop that will teach participants how and when to coach and when to use mentoring, both essential skills that can benefit any organization.  Topics covered will include defining coaching and mentoring, interpersonal communication skills, critical coaching skills, giving effective feedback, coaching problems and solutions, and more.

CRN

Date

Day

Time

Location

Instructor

Cost

6020

Jan. 20 Fri. 8 a.m.-noon FL 110 Voelkel $69

Please contact Dr. Micki Voelkel for more information.

 

Communication Mystery Solved!

Participants in this 8-hour workshop will learn to recognize common myths and facts related to communication, understand the value or destructiveness of assumptions in communication, assertive speaking techniques, active-listening skills, practive effective listening techniques, become sensitive to behaviors that may or may not obstruct problem solving. Class meets two consecutive Thursdays from 1-5 p.m.

CRN

Date

Day

Time

Location

Instructor

Cost

6068

Closed Thurs. 1-5 p.m. FL 114 Ross $129

Please contact Dr. Micki Voelkel for more information.

 

Creative Problem Solving

Participants will learn how to integrate creativity with analytical thinking for effective problem solving.  Creative problem solving is a valuable skill for today's fast-changing world.  The concept of "innovation" and how it relates to the bottom line will also be emphasized.  An innovative mindset not only identifies and evaluates great ideas for the marketplace, it also focuses on solving customer problems. 

CRN

Date

Day

Time

Location

Instructor

Cost

5012

Closed Fri. 8 a.m.-noon FL 110 Gordon $69

Please contact Dr. Kimberley Gordon for information on the content of this workshop.

 

Critical Thinking Skills

Participants in this 4-hour workshop will learn:  to define critical thinking, to identify and adopt the characteristics of critical thinking, to recognize and avoid critical thinking mistakes, to identify assumptions, to evaluate information accurately and thoroughly, to distinguish between fact and opinion, and to implement the critical thinking process in business situations. 

CRN

Date

Day

Time

Location

Instructor

Cost

6071

Closed Thurs. 1-5 p.m. FL 114 Ross $69

Please contact Dr. Micki Voelkel for more information.

 

Delegating Effectively

Participants in this 4-hour workshop will learn to: recognize delegation as a tool for employee growth (not just as a way to lighten their own workload), prepare themselves to delegate effectively, assess their employees to determine delegation needs, match employees and projects appropriately, identify barriers to delegation and overcome them, apply the steps to effective delegation, and handle mistakes, missteps, and failures as learning opportunities. 

CRN

Date

Day

Time

Location

Instructor

Cost

4011

Closed Fri. 8 a.m.-noon FL 110 Voelkel $69

Please contact Dr. Micki Voelkel for more information.

 

Diversity Awareness

From fundamental attribution errors to microinequities (a term coined by researcher Mary Rowe), this 4-hour workshop explores the subtle ways that these limitations occur and how to combat them by fostering an environment that focuses on building respectful interactions. The program defines diversity in broad terms, recognizing that people see differences in varying ways from educational background to personal attributes and experiences, among other areas. Professionals at every level will learn how to take proactive steps to find and capitalize on unique skills as well as exercise flexible thinking and seek personal growth.

CRN

Date

Day

Time

Location

Instructor

Cost

5022

Closed Thurs. 8 a.m.-noon FL 110 Gordon $69

Please contact Dr. Kimberley Gordon for information on the content of this workshop.

 

Effective Planning & Scheduling

As leaders and managers, we all know how difficult it can be to accurately determine the duration of a project, yet that is exactly what is expected of us on a regular basis.  This workshop will provide participants the factors and fundamental elements they should consider and address when creating any type of schedule.  Topics covered include projects and schedules, estimating task durations, identifying task dependencies, aligning resources with activities, uncertainty and risk management, communication strategies, and more.  Workshop will meet two consecutive Fridays from 8 a.m.-noon each meeting.

CRN

Date

Day

Time

Location

Instructor

Cost

6022

Feb. 3 & 10 Fri. 8 a.m.-noon FL 110 Voelkel $129

Please contact Dr. Micki Voelkel for more information.

 

Leadership 101

Participants in this 4-hour workshop will learn to: identify key characteristics of leaders, build trust and confidence with employees, avoid behaviors that undermine leadership, promote teamwork, act decisively, and demonstrate leadership in a crisis. 

CRN

Date

Day

Time

Location

Instructor

Cost

5015

Closed Fri. 8 a.m.-noon FL 110 Voelkel $69

Please contact Dr. Micki Voelkel for more information.
 

Learning to Manage in an Organization

Participants in this 4-hour workshop will learn to understand how to make the transition to management, avoid the common pitfalls that derail managers, discover how to communicate effectively at all levels in an orgranization, learn to delegate effectively, and learn to identify how to manage task-related and interpersonal crises. 

CRN

Date

Day

Time

Location

Instructor

Cost

6066

Closed Thurs. 1-5 p.m. FL 114 Ross $69

Please contact Karen Harmon for more information.
 

Managing Teams

Participants in this 4-hour workshop will learn to determine the findamentals of establishing a team, clarify team roles and responsibilities, define leadership repsonsibilities and functions, understand how to lead through coaching, handle conflict appropriately, troubleshoot problem situations on the team, measure a team's succes, and reward accomplishments. 

CRN

Date

Day

Time

Location

Instructor

Cost

6067

Closed Thurs. 1-5 p.m. FL 114 Ross $69

Please contact Karen Harmon for more information.

 

The Multi-Generational Workplace

Participants in this 4-hour workshop will learn to: describe the changing workplace, identify the four generations in the workplace, describe the characteristics of the four generations in the workplace, examine the stereotypes associated with each generation, identify potential challenges when interacting with the different generations, demonstrate techniques that foster respectful communication with different generations, and develop an action plan to connect to all generations in their workplace. 

CRN

Date

Day

Time

Location

Instructor

Cost

6072

Closed Thurs. 1-5 p.m. FL 114 Voelkel $69

Please contact Dr. Micki Voelkel for more information.

 

Organizational Trust

Participants in this 4-hour workshop will learn:  to assess their level of trust in their organization and their own trustworthiness, to be mindful of the results of distrust between employees and within an organization, to identify the characteristics that engender trusting employees and organizations, to discover the common "trust busters" and specify actions they can take to prevent their presence in the workplace, and to explore the ways organizations and teams can build a culture of trust. 

CRN

Date

Day

Time

Location

Instructor

Cost

6070

Closed Thurs. 1-5 p.m. FL 114 Voelkel $69

Please contact Dr. Micki Voelkel for more information.

 

Problem Solving & Decision Making

Despite all the natural decision making that goes on and the problem solving we do, some people are very uncomfortable with having to make decisions.  The key to finding creative solutions to problems rests in our ability to identify options, research them, and then put things together in a way that works.  This 4-hour workshop with teach participants to do just that!  Topics include problem-solving definitions, making good group decisions, analyzing and selecting solutions, and more.

CRN

Date

Day

Time

Location

Instructor

Cost

6024

Mar. 10 Fri. 8 a.m.-noon FL 110 Voelkel $69

Please contact Dr. Micki Voelkel for more information.

 

Resolving Conflict at Work

Participants in this 4-hour workshop will learn:  to recognize their network of relationships at work and their part in them, to positively manage business relationships to avoid unnecessary conflict, to use effective conflict resolution steps when conflict occurs, and to deal with difficult team members. 

CRN

Date

Day

Time

Location

Instructor

Cost

6069

Closed Thurs. 1-5 p.m. FL 114 Ross $69

Please contact Karen Harmon for more information.

 

Self-Leadership

Self-leaders work at all levels of an organization, from front-line workers to CEO’s. Self-leadership puts together taking responsibility for our outcomes, setting direction for our lives, and having tools to manage priorities.  It requires a commitment to decide what you want from life and to do what’s necessary to get the results you want.  This 4-hour workshop will teach participants to assume responsibility for their results by understanding who they are, what they want, and how to reach their goals.

CRN

Date

Day

Time

Location

Instructor

Cost

6028

May 19 Fri. 8 a.m.-noon FL 110 Voelkel $69

Please contact Dr. Micki Voelkel for more information.

Skillful Collaboration

Collaboration is working successfully with others to achieve a common goal.  The benefits of collaboration are significant, both for individuals and organizations.  That is, when things run smoothly.  But there's much more to collaboration thatn working side-by-side with people. Participants in this 4-hour workshop will learn to structure effective processes that enable them to develop harmonious and productive working relationships, from setting common objectives to troubleshooting obstacles and building networks. 

CRN

Date

Day

Time

Location

Instructor

Cost

5013

Closed Fri. 8 a.m.-noon FL 110 Gordon $69

Please contact Dr. Kimberley Gordon for information on the content of this workshop.

 

Social Media at Work

Social media is not just a tech-savvy marketing channel anymore.  Despite recent troubling examples of misuse and the lawsuits that followed, the benefits it can produce for an organization are significant.  There's no doubt it's here to stay - and that means it's time your organization takes it seriously.  Many organizations have a formal social media policy in place.  Without awareness of potential risks, social media can get your organization into serious hot water, both in terms of bad publicity and legal troubles.  That's why some employers forbid their employees to use social media of any kind.  In this 4-hour workshop, participants will be provided with the knowledge to make the right decisions regarding social media, while still building a social media presence for your organization. 

CRN

Date

Day

Time

Location

Instructor

Cost

5014

Closed Fri. 8 a.m.-noon FL 110 Gordon $69

 Please contact Karen Harmon for information on the content of this workshop.

 

Supervisor Communication Skills

Participants in this workshop will learn to: identify the characteristics of assertive behavior and include them in their interactions, ask directly for what they need without being aggressive, confront problem behaviors successfully, create equitable compromises with employees and peers, hold others accountable, manage conflicts to achieve productive outcomes, and effectively deal with difficult people.  This is a 2-day workshop that meets for 4-hours on two consecutive Fridays. 

CRN

Date

Day

Time

Location

Instructor

Cost

4009

Closed Fri. 8 a.m.-noon FL 110 Voelkel $129

Please contact Dr. Micki Voelkel for more information.

 

Team Building

Participants in this 4-hour workshop will learn to: establish well-defined goals and clear priorities, designate clear roles and duties, allow team goals to override individual goals, minimize unproductive competition and work collaboratively, deal with conflict effectively, listen to varying points of view, practice open and frequent communication, and build trust and morale within the team. 

CRN

Date

Day

Time

Location

Instructor

Cost

2030

Closed Fri. 8 a.m-noon FL 110 Voelkel $69

Please contact Dr. Micki Voelkel for more information.

 

The Toughest Supervisor Challenges

Participants in this 4-hour workshop will learn to: resolve conflicts between employees effectively, deal with layoffs in a way that minimizes the negative effects, show support for employees with performance issues while building a defensible case for discipline and/or termination if necessary, deal with employees' personal problems with sensitivity and fairness, and take control and responsibility in a crisis situation. 

CRN

Date

Day

Time

Location

Instructor

Cost

6073

Closed Thurs. 1-5 p.m. FL 114 Voelkel $69
4010 Closed Fri. 8 a.m.-noon FL 110 Voelkel $69

Please contact Dr. Micki Voelkel for more information.

 

Additional training offered by CBPD includes:

  • Business and Technical Writing
  • Coaching
  • Communication
  • Conflict Resolution
  • Customer Service
  • Diversity Training
  • Effective Presentation Skills
  • Employee Retention
  • Finance & Accounting for Non-Financial Managers
  • Goal Setting
  • Mentoring
  • Project Management
  • Strategic Planning
  • Team Building
  • Time Management

Other areas of training are also available.  CBPD will work as a strategic partner with your organization to develop programs that meet your specific development goals and objectives, from the basic to the more complex.  For more information, please contact us by email to Dave Robertson or by telephone to 479-788-7799.