Leadership & Management

Focused solutions for who you are and what you do.

Managers and supervisors require skills that enable them to sharpen their abilities and respond to a variety of situations.  CBPD has the resources to provide top-quality training for new or recently-promoted and front-line supervisors as well as executive leadership, assisting them in becoming highly-trained, flexible employees that will strengthen businesses to compete in a global economy. 

The courses below are only part of what CBPD has to offer.  These courses are open-enrollment and open to everyone.  Registration is required.  Please email Karen Harmon or call 479-788-7742 to register.  Fees can be billed to your company if authorized.
 

Workplace Supervision Series

The 16-hour Workplace Supervision Series will meet one day per week for four consecutive weeks with specific leadership topics relevant to any business or organization presented each week.  The topics included in the series are detailed below in the order they will be presented.  Attendance is required in all sessions to achieve successful completion and receive a certificate for the 16-hour series.  This is not a professional certification.  Participants successfully completing the entire series will earn 1.6 CEU’s (Continuing Education Units).  Registration is required at least one week in advance to attend. Please contact Karen Harmon at karen.harmon@uafs to obtain the required registration form.

 

Week One:

Communicating Effectively:  Behavior Styles

Learn to identify your personal communication strengths and weaknesses to enable you to lead more effectively.  Discussion includes elements of oral, nonverbal, and written communication in today's technology-laden work environment.

 

 

Week Two:

Performance Management:  Getting Results

Learn how to motivate others as well as how to use consequences to produce needed results.  Discussion includes introductions to coaching and counseling. 

 

 

Week Three:

Coaching:  To Coach or Discipline, Does it Matter?

Have you ever been told what you are doing wrong and how to correct it?  This misnomer is not coaching!  Coaching is intended to grow a person's problem-solving skills and to enhance the authority figure's role as a partner for success.  Learn the five-step coaching method to create loyalty-building coaching meetings regardless of the purpose for the meetings.  

 

 

Week Four:

Workplace Compliance:  Limiting Risk with Legal and Purposeful Behaviors

Learn why certain management behaviors are or are not acceptable.  This session will highlight some of the key regulations that impact why the HR department expects particular behaviors from supervisors and the best way to comply with those requests.  

 
Workplace Compliance:  Limiting Risk with Legal and Purposeful Behaviors

CRN

Date

Day

Time

Location

Instructor

Cost

2011

June 5-26

Mon.

8 a.m. - Noon

BII 113

Gordon

$259

Please contact Dr. Kimberley Gordon for additional information on this series.

 

 

 

 

Leadership Greatness Series

Greatness Through Trust

Followers are attracted to great leaders for a number of reasons: honesty, integrity, ethics, respect.  This workshop will introduce participants to a new paradigm for self-reflection and provide tools for leaders to better model the way for followers.  

Greatness Through Trust

CRN

Date

Day

Time

Location

Instructor

Cost

6029

Closed

Mon.

1-5 p.m.

BII 113

Gordon

$69

Please contact Dr. Kimberley Gordon for information on the content of this workshop.
 

Greatness Through Strategic Thinking

A leader's success comes from the contributions of the followers.  Identifying performance expectations and measuring progress is essential to the organization's success.  This 3-hour workshop will show you the way to move your team forward.  

Greatness Through Strategic Thinking

CRN

Date

Day

Time

Location

Instructor

Cost

6030

Closed

Mon.

1-5 p.m.

BII 113

Gordon

$69

Please contact Dr. Kimberley Gordon for information on the content of this workshop.
 

Greatness Through Performance

Leaders who've mastered trust and strategic thinking must guide employees through the maze of challenges the workplace presents.  Developing employees is critical to the success of the employee, the leader and the organization.  Learn how to engage employees so that the potential of all three is realized. 

Greatness Through Performance

CRN

Date

Day

Time

Location

Instructor

Cost

6031

Closed Mon. 1-5 p.m. BII 113 Gordon $69

 Please contact Dr. Kimberley Gordon for information on the content of this workshop.
 

Individual Workshops

Adapting Your Style

As most experienced leaders know, people come in all shapes and sizes, and what works for one employee (in terms of communicating, motivating, giving feedback, etc.) doesn't have the same results with another employee.  Understanding and speaking to different styles will make you a more effective leader.  In this 4-hour workshop, participants will learn to:  identify the qualities of an effective leader, make the mental shift from individual productivity to influencing others, recognize style differences in others and cater to their preferences, build rapport using verbal and nonverbal messages, conduct constructive one-on-ones, give positive and negative feedback to different styles, and develop individual motivation approaches for employees.

Adapting Your Style

CRN

Date

Day

Time

Location

Instructor

Cost

5013

Closed Fri. 8 a.m.-noon FL 110 Voelkel $69

Please contact Dr. Micki Voelkel for information on the content of this workshop.
 

Art of Delegating Effectively

Delegation is often one of the hardest skills for a manager to master. However, the skill can be learned. In this class, we'll explore many of the facets of delegation, including when to delegate and to whom to delegate. We'll also go through the delegation process step by step and learn about techniques to overcome problems.

Art of Delegating Effectively

CRN

Date

Day

Time

Location

Instructor

Cost

5016

Sept. 15 Fri. 8 a.m.-noon FL 110 Voelkel $69

Please contact Dr. Micki Voelkel for information on the content of this workshop.

 

Balancing Priorities

It's all about doing more with less. Employees in today's organizations are under immense pressure to work faster and smarter, yet the deadlines are tighter, the resources are lacking, and the work is more complex.  Equip them with the know-how and skills to effectively manage the workload.  Participants in this 4-hour workshop will learn to:  understand why it is important to manage priorities, describe obstacles to managing priorities, prioritize tasks and responsibilities, employ strategies for making the best use of their time, and describe ways to use technology to stay on track. 

Balancing Priorities

CRN

Date

Day

Time

Location

Instructor

Cost

5014

Closed Fri. 8 a.m.-noon FL 110 Voelkel $69

Please contact Dr. Kimberley Gordon for information on the content of this workshop.

 

Building a Brand on Social Media

Whether you're looking to build a brand from scratch, or strengthen an existing brand, this class will help you build a brand using social media. We'll cover hoe to build a social media strategy, identify social media platforms that fit your brand, craft strong messages that will engage your audience, and evaluate and revise your strategy. 

Building a Brand on Social Media

CRN

Date

Day

Time

Location

Instructor

Cost

2013

June 2 Fri. 8 a.m.-noon BII 115 Voelkel $69

Please contact Dr. Micki Voelkel for information on the content of this workshop.

 

Building Better Teams

Learn the value of working as a team; how to develop team norms, ground rules, and team contracts; ways to build trust, the stages of team development and how to help a team move through them; the critical role communication skills will play in building and maintaining a team atmosphere, and more.

Building Better Teams

CRN

Date

Day

Time

Location

Instructor

Cost

5017

Oct. 6 Fri. 8 a.m.-noon FL 110 Voelkel $69

Please contact Dr. Micki Voelkel for information on the content of this workshop.

 

 

Business Etiquette

Participants in this 4-hour workshop with learn the basics of business etiquette to give them an extra edge in socially difficult moments in business and in their personal life.Topics covered will include email and telephone etiquette, the handshake, business card etiquette, the skill of making small talk, remembering names, business dining, dressing for success, and more.

Business Etiquette

CRN

Date

Day

Time

Location

Instructor

Cost

6026

Closed Fri. 8 a.m.-noon FL 110 Voelkel $69

 

Please contact Dr. Micki Voelkel for more information.

 

Business Writing That Works

Participants in this 8-hour class will learn the value of good written communication; how to write and proofread your work so it is clear, concise, complete, and correct; how to apply these skills in real-world situations; and the proper format for memos, letters, and e-mails. Class meets on two consecutive Fridays.

Business Writing That Works

CRN

Date

Day

Time

Location

Instructor

Cost

2014

June 23 & 30 Fri. 8 a.m.-noon FL 110 Voelkel $129

 

Please contact Dr. Micki Voelkel for more information.

 

 

Coaching & Mentoring

This is a 4-hour workshop that will teach participants how and when to coach and when to use mentoring, both essential skills that can benefit any organization.  Topics covered will include defining coaching and mentoring, interpersonal communication skills, critical coaching skills, giving effective feedback, coaching problems and solutions, and more.

Coaching & Mentoring

CRN

Date

Day

Time

Location

Instructor

Cost

6020

Closed Fri. 8 a.m.-noon FL 110 Voelkel $69

Please contact Dr. Micki Voelkel for more information.

 

Communication Mystery Solved!

Participants in this 8-hour workshop will learn to recognize common myths and facts related to communication, understand the value or destructiveness of assumptions in communication, assertive speaking techniques, active-listening skills, proactive effective listening techniques, become sensitive to behaviors that may or may not obstruct problem solving. Class meets two consecutive Thursdays from 1-5 p.m.

Communication Mystery Solved!

CRN

Date

Day

Time

Location

Instructor

Cost

6068

Closed Thurs. 1-5 p.m. FL 114 Ross $129

Please contact Dr. Micki Voelkel for more information.

 

Conflict Resolution

Participants in this two-day class will learn what conflict is and how it can escalate; the types of conflict and the stages of conflict; the five most common conflict resolution styles and when to use them; how to increase positive information flow; ways to manage conflicts to enhance productivity and performance. Class meets on two consecutive Fridays.

Conflict Resolution

CRN

Date

Day

Time

Location

Instructor

Cost

5019

Dec. 1 & 8 Fri. 8 a.m.-noon FL 110 Gordon $129

Please contact Dr. Micki Voelkel for information on the content of this workshop.

 

Critical Thinking Skills

Participants in this 4-hour workshop will learn:  to define critical thinking, to identify and adopt the characteristics of critical thinking, to recognize and avoid critical thinking mistakes, to identify assumptions, to evaluate information accurately and thoroughly, to distinguish between fact and opinion, and to implement the critical thinking process in business situations. 

Critical Thinking Skills

CRN

Date

Day

Time

Location

Instructor

Cost

6071

Closed Thurs. 1-5 p.m. FL 114 Ross $69

Please contact Dr. Micki Voelkel for more information.

 

Diversity Awareness

From fundamental attribution errors to micro inequities (a term coined by researcher Mary Rowe), this 4-hour workshop explores the subtle ways that these limitations occur and how to combat them by fostering an environment that focuses on building respectful interactions. The program defines diversity in broad terms, recognizing that people see differences in varying ways from educational background to personal attributes and experiences, among other areas. Professionals at every level will learn how to take proactive steps to find and capitalize on unique skills as well as exercise flexible thinking and seek personal growth.

Diversity Awareness

CRN

Date

Day

Time

Location

Instructor

Cost

5022

Closed Thurs. 8 a.m.-noon FL 110 Gordon $69

Please contact Dr. Kimberley Gordon for information on the content of this workshop.

 

Effective Planning & Scheduling

As leaders and managers, we all know how difficult it can be to accurately determine the duration of a project, yet that is exactly what is expected of us on a regular basis.  This workshop will provide participants the factors and fundamental elements they should consider and address when creating any type of schedule.  Topics covered include projects and schedules, estimating task durations, identifying task dependencies, aligning resources with activities, uncertainty and risk management, communication strategies, and more.  Workshop will meet two consecutive Fridays from 8 a.m.-noon each meeting.

Effective Planning & Scheduling

CRN

Date

Day

Time

Location

Instructor

Cost

6022

Closed Fri. 8 a.m.-noon FL 110 Voelkel $129

Please contact Dr. Micki Voelkel for more information.

 

Giving Effective Feedback

This class will help participants learn why the way we deliver feedback is important, how to deliver a message so that people accept it and make changes that may be needed, and how to accept feedback that we are offered.

Giving Effective Feedback

CRN

Date

Day

Time

Location

Instructor

Cost

5018

Oct. 20 Fri. 8 a.m.-noon FL 110 Voelkel $69

Please contact Dr. Micki Voelkel for more information.

 

Leadership 101

Participants in this 4-hour workshop will learn to: identify key characteristics of leaders, build trust and confidence with employees, avoid behaviors that undermine leadership, promote teamwork, act decisively, and demonstrate leadership in a crisis. 

CRN

Date

Day

Time

Location

Instructor

Cost

5015

Closed Fri. 8 a.m.-noon FL 110 Voelkel $69

Please contact Dr. Micki Voelkel for more information.
 

Learning to Manage in an Organization

Participants in this 4-hour workshop will learn to understand how to make the transition to management, avoid the common pitfalls that derail managers, discover how to communicate effectively at all levels in an organization, learn to delegate effectively, and learn to identify how to manage task-related and interpersonal crises. 

Learning to Manage in an Organization

CRN

Date

Day

Time

Location

Instructor

Cost

6066

Closed Thurs. 1-5 p.m. FL 114 Ross $69

Please contact Karen Harmon for more information.
 

Managing Teams

Participants in this 4-hour workshop will learn to determine the fundamentals of establishing a team, clarify team roles and responsibilities, define leadership responsibilities and functions, understand how to lead through coaching, handle conflict appropriately, troubleshoot problem situations on the team, measure a team's success, and reward accomplishments. 

Managing Teams

CRN

Date

Day

Time

Location

Instructor

Cost

6067

Closed Thurs. 1-5 p.m. FL 114 Ross $69

Please contact Karen Harmon for more information.

 

The Multi-Generational Workplace

Participants in this 4-hour workshop will learn to: describe the changing workplace, identify the four generations in the workplace, describe the characteristics of the four generations in the workplace, examine the stereotypes associated with each generation, identify potential challenges when interacting with the different generations, demonstrate techniques that foster respectful communication with different generations, and develop an action plan to connect to all generations in their workplace. 

The Multi-Generational Workplace

CRN

Date

Day

Time

Location

Instructor

Cost

6072

Closed Thurs. 1-5 p.m. FL 114 Voelkel $69

Please contact Dr. Micki Voelkel for more information.

 

Organizational Trust

Participants in this 4-hour workshop will learn:  to assess their level of trust in their organization and their own trustworthiness, to be mindful of the results of distrust between employees and within an organization, to identify the characteristics that engender trusting employees and organizations, to discover the common "trust busters" and specify actions they can take to prevent their presence in the workplace, and to explore the ways organizations and teams can build a culture of trust. 

Organizational Trust

CRN

Date

Day

Time

Location

Instructor

Cost

6070

Closed Thurs. 1-5 p.m. FL 114 Voelkel $69

Please contact Dr. Micki Voelkel for more information.

 

Problem Solving & Decision Making

Despite all the natural decision making that goes on and the problem solving we do, some people are very uncomfortable with having to make decisions.  The key to finding creative solutions to problems rests in our ability to identify options, research them, and then put things together in a way that works.  This 4-hour workshop with teach participants to do just that!  Topics include problem-solving definitions, making good group decisions, analyzing and selecting solutions, and more.

Problem Solving & Decision Making

CRN

Date

Day

Time

Location

Instructor

Cost

6024

Closed Fri. 8 a.m.-noon FL 110 Voelkel $69

Please contact Dr. Micki Voelkel for more information.

 

Project Management: Understanding How it Works

In this 8-hour class, we'll walk you through the nuts and bolts of project management, from setting priorities to controlling expenses and reporting on the results. Learn to set project goals, lay out a project, and more. Class meets on two consecutive Fridays.

Project Management: Understanding How it Works

CRN

Date

Day

Time

Location

Instructor

Cost

4013

July 28 & Aug. 4 Fri. 8 a.m.-noon FL 110 Voelkel $69

Please contact Dr. Micki Voelkel for more information.

 

Self-Leadership

Self-leaders work at all levels of an organization, from front-line workers to CEO’s. Self-leadership puts together taking responsibility for our outcomes, setting direction for our lives, and having tools to manage priorities.  It requires a commitment to decide what you want from life and to do what’s necessary to get the results you want.  This 4-hour workshop will teach participants to assume responsibility for their results by understanding who they are, what they want, and how to reach their goals.

Self-Leadership

CRN

Date

Day

Time

Location

Instructor

Cost

4014

Aug. 25 Mon. 8 a.m.-noon FL 110 Voelkel $69

Please contact Dr. Micki Voelkel for more information.

Social Media at Work

Social media is not just a tech-savvy marketing channel anymore.  Despite recent troubling examples of misuse and the lawsuits that followed, the benefits it can produce for an organization are significant.  There's no doubt it's here to stay - and that means it's time your organization takes it seriously.  Many organizations have a formal social media policy in place.  Without awareness of potential risks, social media can get your organization into serious hot water, both in terms of bad publicity and legal troubles.  That's why some employers forbid their employees to use social media of any kind.  In this 4-hour workshop, participants will be provided with the knowledge to make the right decisions regarding social media, while still building a social media presence for your organization. 

Social Media at Work

CRN

Date

Day

Time

Location

Instructor

Cost

5014

Closed Fri. 8 a.m.-noon FL 110 Gordon $69

 Please contact Karen Harmon for information on the content of this workshop.

 

Supervisor Communication Skills

Participants in this workshop will learn to: identify the characteristics of assertive behavior and include them in their interactions, ask directly for what they need without being aggressive, confront problem behaviors successfully, create equitable compromises with employees and peers, hold others accountable, manage conflicts to achieve productive outcomes, and effectively deal with difficult people.  This is a 2-day workshop that meets for 4-hours on two consecutive Fridays. 

Supervisor Communication Skills

CRN

Date

Day

Time

Location

Instructor

Cost

4009

Closed Fri. 8 a.m.-noon FL 110 Voelkel $129

Please contact Dr. Micki Voelkel for more information.

 

Team Building

Participants in this 4-hour workshop will learn to: establish well-defined goals and clear priorities, designate clear roles and duties, allow team goals to override individual goals, minimize unproductive competition and work collaboratively, deal with conflict effectively, listen to varying points of view, practice open and frequent communication, and build trust and morale within the team. 

Team Building

CRN

Date

Day

Time

Location

Instructor

Cost

2030

Closed Fri. 8 a.m-noon FL 110 Voelkel $69

Please contact Dr. Micki Voelkel for more information.

 

Time Management

In this class, participants will learn how to make the most of their time by getting a grip on their workflow and office space, use a planner effectively, delegate some of their work to others, set goals, and put an end to procrastination. 

Time Management

CRN

Date

Day

Time

Location

Instructor

Cost

4012

July 14 Fri. 8 a.m-noon FL 110 Voelkel $69

 

The Toughest Supervisor Challenges

Participants in this 4-hour workshop will learn to: resolve conflicts between employees effectively, deal with layoffs in a way that minimizes the negative effects, show support for employees with performance issues while building a defensible case for discipline and/or termination if necessary, deal with employees' personal problems with sensitivity and fairness, and take control and responsibility in a crisis situation. 

The Toughest Supervisor Challenges

CRN

Date

Day

Time

Location

Instructor

Cost

6073

Closed Thurs. 1-5 p.m. FL 114 Voelkel $69
4010 Closed Fri. 8 a.m.-noon FL 110 Voelkel $69

Please contact Dr. Micki Voelkel for more information.

 

Additional training offered by CBPD includes:

  • Business and Technical Writing
  • Coaching
  • Communication
  • Conflict Resolution
  • Customer Service
  • Diversity Training
  • Effective Presentation Skills
  • Employee Retention
  • Finance & Accounting for Non-Financial Managers
  • Goal Setting
  • Mentoring
  • Project Management
  • Strategic Planning
  • Team Building
  • Time Management

Other areas of training are also available.  CBPD will work as a strategic partner with your organization to develop programs that meet your specific development goals and objectives, from the basic to the more complex.  For more information, please contact us by email to Dave Robertson or by telephone to 479-788-7799.