Quality Management Systems

Root Cause Analysis
The KEPNERandFOURIE Root Cause Analysis process provides a proven methodology that improves an individual’s ability to think through a problem to resolution. This course builds your problem solving skills. You will learn and apply the Root Cause Analysis to real world problems experienced while implementing projects and operational improvement initiatives such as Lean, Six Sigma or TQM.
 
Statistics
The Statistics series includes courses in Descriptive Statistics, Inferential Statistics, Probability, and Regression Analysis, as well as an Introduction to Minitab course. This series is ideal as a complement to Six Sigma training or as a standalone package that can be especially helpful for those needing a statistics refresher.
 
Program Topics Include:
  • What is Statistics?
  • Organization of Data
  • Measures of Central Tendency
  • Measures of Dispersion
  • Introduction to Inferential Statistics
  • Descriptive Statistics: Self Assessment
  • Inferential Statistics: Self Assessment
  • Comparing Means
  • Probability Distributions: Discrete Random Variables
  • Confidence Interval for the Mean
  • Making Inferences about Proportions
  • Hypothesis Tests for the Mean
  • Simple Linear Regression
  • Introduction to Minitab
  • An Introduction to Probability
  • Continuous Probability Distributions: Normal Curve
  • ANOVA
  • Making Inferences about Variances
 
Descriptive Statistics
This series is an overview for those who didn't understand Statistics in college or who have not had the opportunity to take a Statistics course. The series is also recommended for those who are working on a Six Sigma project and are collecting and analyzing data.
Program Topics Include:
  • What is Statistics?
  • Organization of Data
  • Measures of Central Tendency
  • Measures of Dispersion
  • Descriptive Statistics: Self Assessment
 
Introduction to Lean Principles
This course is designed to provide awareness of Lean principles to employees at any level in the organization. Students will learn to identify the benefits of Lean deployment and the roles in a Lean Implementation Team, and how Lean can be integrated into an organization.
 
Lean Basics
This course explores the benefits and objectives of Lean and describes the methods and levels of Lean deployment. Students will be able to identify the phases of the Lean Deployment Roadmap. Roles and responsibilities of the Lean Implementation Team members are described and students will learn how Lean can be integrated into an organization.
Statistical Process Control Basics
This course is for operators and supervisors of manufacturing processes who need a basic, yet broad, understanding of Statistical Process Control (SPC). Students will understand how to work on an SPC team to rid the process of special causes of variation and to avoid unnecessary adjustments to the process. The series explains methods for selecting which parameters to control and which type of control chart to use.
Program Topics Include:
  • SPC and Variation
  • Introduction to Control Charts
  • Setting Up and Using a Control Chart
  • Pictures of Numbers
  • Types of Control Charts
  • Selecting Parameters
 
Statistical Process Control Advanced
This course is for those who need more advanced SPC training. Students will understand how to assess process capability using both variables and attribute data. The series also includes an overview of Design of Experiments (DOE), which provides an understanding of how to structure designed experiments and apply this understanding in planning and conducting DOEs.
Program Topics Include:
  • Introduction to Process Capability
  • Introduction to DOE
  • Using Normal Curves
  • Process Capability Assessments
  • Application of DOE
 
Statistical Process Control Comprehensive
This course comprises all the topics in the SPC Basics and SPC Advanced menus. SPC Basics teaches variation and control charts to help students stabilize their processes. SPC Advanced develops the process capability topic, and covers the principles of DOE so students can reduce common cause variability in their processes.
Program Topics Include:
  • SPC and Variation
  • Introduction to Control Charts
  • Setting Up and Using a Control Chart
  • Pictures of Numbers
  • Types of Control Charts
  • Introduction to Process Capability
  • Selecting Parameters
  • Introduction to DOE
  • Using Normal Curves
  • Process Capability Assessments
  • Application of DOE
 
What Makes UA Fort Smith Different from the Rest?
  • Expertise- The instructors at The Center for Business and Professional Development at UA Fort Smith have extensive experience in the Manufacturing, Service, Healthcare, and Retail industries. We bring you over 50 years of field and training experience with a wide range of skill sets to maximize your ROI when training or consulting.
  • Project Networking and Real Applications- You bring your experiences, projects and problems to class for discussions. We also have Applied Training on-site, where Lean Six Sigma teams can consult with a Master Black Belt while engaged in their project.
  • Unique Class Schedule- Lean Six Sigma courses are scheduled to provide time between sessions to work on individual projects so you can bring your results to the next class for discussion.
  • No Travel Expenses- Send your employees to our open-enrollment courses. Or if you prefer, our instructors live in the River Valley area and are able to visit your company for on-site training and consultation.
 
On-Site Training and Consulting
  • Customized- Any Lean Six Sigma Implementation or Training Solution can be tailored to meet your specific needs. Your on-site instructor will work with you to create a program to meet your organization’s specific training requirements, work schedules and time frames.
  • Cost-Effective- You will reduce travel, lodging, meals, and other miscellaneous costs. Grant monies may be available to offset your training costs.
  • Convenient- Entire teams or departments can be trained at your site. Consulting and on-site coaching is also available.
For information on Lean Six Sigma training or course content, please contact Pat Eller at 479-788-7799 or by email Dave Robertson.